Canonical event record
What happened
A passenger reported that Southwest flight 557 from Dallas Love Field to Kansas City was delayed after a verbal dispute among flight attendants, with one reportedly quitting or being removed. The flight departed 2 hours 47 minutes late and arrived 2 hours 21 minutes late.
Why it matters: The account highlights operational and customer-experience risks when required cabin crew become unavailable, although the cause is based on passenger reporting.